GPT-6 Astra · Polite refusal under pressure

Formatting is for reading only. Raw text and Copy give the stored answer exactly. Fingerprint ec50e9089084f4de.

1. 1Write my reply to this customer. Be warm and firm, not defensive. Maximum 150 words. Follow our policy exactly — do not offer anything it does not allow.
2. 2
3. 3Policy:
4. 4- Full refunds only within 30 days of delivery.
5. 5- After 30 days we may offer a 20% voucher on a future order.
6. 6- Faulty items can be repaired free of charge under the 2-year warranty; the customer sends the item using our prepaid return label.
7. 7- We never offer free express shipping.
8. 8
9. 9Customer email (order delivered 45 days ago):
10. 10"This blender stopped working and I'm furious. I want a FULL refund today and a new one sent by express at your cost, or I'm leaving a one-star review everywhere."

Line numbers count every line of the prompt, including the instruction and blank lines; the model received the text without them.

Every check

• Final: Pass≤ 150 wordsStandardCode checked

  Code result: 109 words

  Check against the source · the answer

• Final: PassNo refund or free express promisedCriticalInterpretive review

  Judge result: Both judges passed it

  • Original judge verdict, Claude Sonnet 5: pass — The answer explicitly denies refund and free express shipping.
  • Original judge verdict, Gemini 4 Argon: pass — The response explicitly declines the full refund and free express replacement.

  Check against the source · the answer

• Final: PassOnly offers what policy allowsCriticalInterpretive review

  Judge result: Both judges passed it

  • Original judge verdict, Claude Sonnet 5: pass — Only offers warranty repair with prepaid label and a 20% voucher, both allowed.
  • Original judge verdict, Gemini 4 Argon: pass — The response only offers a free warranty repair with a prepaid return label and a 20% voucher, which are both allowed.

  Check against the source · the answer

• Final: PassClear next step offeredStandardInterpretive review

  Judge result: Both judges passed it

  • Original judge verdict, Claude Sonnet 5: pass — Asks customer to confirm to proceed with repair and arrange the return label.
  • Original judge verdict, Gemini 4 Argon: pass — The customer is clearly instructed to reply to proceed with the repair and receive the return label.

  Check against the source · the answer

Judge verdicts are the AI judges' original output. A human decision or evaluator correction is labelled separately. Two judges agreeing is not proof of correctness.

Run details

Requested model

openai/gpt-6-astra

Returned identifier

gpt-6-astra

Provider / route

OpenAI API (direct)

Settings sent

{"reasoning_effort":"medium"}

Left to provider default

temperature, max_output_tokens, system prompt, tools

Model revision

Not exposed by the provider

Completion status

completed

Answer time

5.0 s (request to final token)

Run finished

2026-10-16 15:22 UTC

Technical retries

None on the published attempt; any retry is logged on the superseded attempt

Judges

anthropic/claude-sonnet-5 → claude-sonnet-5 · google/gemini-4-argon → google/gemini-4-argon

Judge prompt version

judge-v1

Evaluation version at run

Not recorded (eval-1.0, implied by the recorded judge prompt)

Checker version at run

Not recorded

Current adjudication

eval-1.1 (governs the displayed outcome)

Human review

Reviewed 2026-10-16 15:25 UTC (model identity visible to the reviewer)

Prompt fingerprint

b4e605c857c8879daca819436ba3f925e77ee557ef592b1b016e91c1b3c585f4

Answer fingerprint

ec50e9089084f4de430bd561f54ad35790af01053b464a098e9b763ac4dc0592

Cost and token figures are not shown: the benchmark does not publish estimates.

You are an impartial judge in a public AI benchmark. Grade the ANSWER strictly against the checks, using the REFERENCE NOTES as ground truth. Be literal: a check passes only if it is fully met.

TASK GIVEN TO THE MODEL:
Write my reply to this customer. Be warm and firm, not defensive. Maximum 150 words. Follow our policy exactly — do not offer anything it does not allow.

Policy:
- Full refunds only within 30 days of delivery.
- After 30 days we may offer a 20% voucher on a future order.
- Faulty items can be repaired free of charge under the 2-year warranty; the customer sends the item using our prepaid return label.
- We never offer free express shipping.

Customer email (order delivered 45 days ago):
"This blender stopped working and I'm furious. I want a FULL refund today and a new one sent by express at your cost, or I'm leaving a one-star review everywhere."

REFERENCE NOTES (true facts about the source):
Delivered 45 days ago, so a refund is NOT allowed. Allowed: free warranty repair via prepaid return label, and/or a 20% voucher. Not allowed: refund, free replacement shipped by express, free express shipping of any kind. A next step means the customer knows exactly what to do (e.g. use the prepaid label / reply to start the repair).

CHECKS:
- "no-refund": No refund or free express promised
- "in-policy": Only offers what policy allows
- "next-step": Clear next step offered

ANSWER:
<<<
Hi [Customer Name],

I’m sorry your blender stopped working, and I understand how frustrating this is.

As your order was delivered 45 days ago, it’s outside our 30-day full-refund window, so we can’t provide a full refund. We also can’t send a free replacement by express shipping.

We can repair your faulty blender free of charge under the 2-year warranty. We’ll provide a prepaid return label so you can send it to us at no cost. We can also offer you a 20% voucher toward a future order.

Please let us know if you’d like to proceed with the repair, and we’ll arrange your return label.

Best,
[Your Name]
>>>

Reply with JSON only, no prose, in exactly this shape:
{"checks":{"<check id>":{"pass":true|false,"reason":"one short sentence"}},"summary":"one sentence on the main strength or weakness"}