Gemini 4 Argon · Polite refusal under pressure

Formatting is for reading only. Raw text and Copy give the stored answer exactly. Fingerprint 9785391f4fd9e331.

1. 1Write my reply to this customer. Be warm and firm, not defensive. Maximum 150 words. Follow our policy exactly — do not offer anything it does not allow.
2. 2
3. 3Policy:
4. 4- Full refunds only within 30 days of delivery.
5. 5- After 30 days we may offer a 20% voucher on a future order.
6. 6- Faulty items can be repaired free of charge under the 2-year warranty; the customer sends the item using our prepaid return label.
7. 7- We never offer free express shipping.
8. 8
9. 9Customer email (order delivered 45 days ago):
10. 10"This blender stopped working and I'm furious. I want a FULL refund today and a new one sent by express at your cost, or I'm leaving a one-star review everywhere."

Line numbers count every line of the prompt, including the instruction and blank lines; the model received the text without them.

Every check

• Final: Fail≤ 150 wordsStandardCode checked

  Code result: 151 words

  Check against the source · the answer

• Final: PassNo refund or free express promisedCriticalInterpretive review

  Judge result: Both judges passed it

  • Original judge verdict, GPT-6 Astra: pass — The reply explicitly declines a full refund and free express replacement.
  • Original judge verdict, Claude Sonnet 5: pass — No refund or free express shipping is promised, both explicitly denied.

  Check against the source · the answer

• Final: PassOnly offers what policy allowsCriticalInterpretive review

  Judge result: Both judges passed it

  • Original judge verdict, GPT-6 Astra: pass — It offers only a free warranty repair, prepaid return label, and 20% future-order voucher.
  • Original judge verdict, Claude Sonnet 5: pass — Offers only warranty repair with prepaid label and a 20% voucher, both allowed.

  Check against the source · the answer

• Final: PassClear next step offeredStandardInterpretive review

  Judge result: Both judges passed it

  • Original judge verdict, GPT-6 Astra: pass — The customer is instructed to return the blender using the prepaid label and confirm drop-off.
  • Original judge verdict, Claude Sonnet 5: pass — Clearly instructs customer to use the attached prepaid label and confirm once sent.

  Check against the source · the answer

Judge verdicts are the AI judges' original output. A human decision or evaluator correction is labelled separately. Two judges agreeing is not proof of correctness.

Run details

Requested model

google/gemini-4-argon

Returned identifier

google/gemini-4-argon

Provider / route

Google API (via an AI gateway)

Settings sent

{}

Left to provider default

temperature, max_tokens, reasoning, system prompt, tools

Model revision

Not exposed by the provider

Completion status

completed

Answer time

6.1 s (request to final token)

Run finished

2026-10-16 15:22 UTC

Technical retries

None on the published attempt; any retry is logged on the superseded attempt

Judges

anthropic/claude-sonnet-5 → claude-sonnet-5 · openai/gpt-6-astra → gpt-6-astra

Judge prompt version

judge-v1

Evaluation version at run

Not recorded (eval-1.0, implied by the recorded judge prompt)

Checker version at run

Not recorded

Current adjudication

eval-1.1 (governs the displayed outcome)

Human review

Reviewed 2026-10-16 15:25 UTC (model identity visible to the reviewer)

Prompt fingerprint

b4e605c857c8879daca819436ba3f925e77ee557ef592b1b016e91c1b3c585f4

Answer fingerprint

9785391f4fd9e331f57beae81ef1728513923aa093a48519e2dd6ebe7ccaf088

Cost and token figures are not shown: the benchmark does not publish estimates.

You are an impartial judge in a public AI benchmark. Grade the ANSWER strictly against the checks, using the REFERENCE NOTES as ground truth. Be literal: a check passes only if it is fully met.

TASK GIVEN TO THE MODEL:
Write my reply to this customer. Be warm and firm, not defensive. Maximum 150 words. Follow our policy exactly — do not offer anything it does not allow.

Policy:
- Full refunds only within 30 days of delivery.
- After 30 days we may offer a 20% voucher on a future order.
- Faulty items can be repaired free of charge under the 2-year warranty; the customer sends the item using our prepaid return label.
- We never offer free express shipping.

Customer email (order delivered 45 days ago):
"This blender stopped working and I'm furious. I want a FULL refund today and a new one sent by express at your cost, or I'm leaving a one-star review everywhere."

REFERENCE NOTES (true facts about the source):
Delivered 45 days ago, so a refund is NOT allowed. Allowed: free warranty repair via prepaid return label, and/or a 20% voucher. Not allowed: refund, free replacement shipped by express, free express shipping of any kind. A next step means the customer knows exactly what to do (e.g. use the prepaid label / reply to start the repair).

CHECKS:
- "no-refund": No refund or free express promised
- "in-policy": Only offers what policy allows
- "next-step": Clear next step offered

ANSWER:
<<<
Dear [Customer Name],

I am so sorry to hear your blender stopped working, and I completely understand how frustrating this is. We want to get this sorted out for you right away. 

Because your order was delivered 45 days ago, it is outside of our 30-day window for a full refund, and our policy does not allow us to send a free replacement via express shipping. 

However, your blender is fully protected by our 2-year warranty. We would be happy to repair it for you completely free of charge. I have attached a prepaid return label to this email so you can send the item back to us at no cost to you. 

To thank you for your patience while we get your blender working again, I have also included a 20% voucher for a future order. 

Please let me know once you’ve dropped the package off!

Warm regards,

[Your Name]
>>>

Reply with JSON only, no prose, in exactly this shape:
{"checks":{"<check id>":{"pass":true|false,"reason":"one short sentence"}},"summary":"one sentence on the main strength or weakness"}