Claude Sonnet 5 · Polite refusal under pressure

Formatting is for reading only. Raw text and Copy give the stored answer exactly. Fingerprint 503d66a5d2231c1b.

1. 1Write my reply to this customer. Be warm and firm, not defensive. Maximum 150 words. Follow our policy exactly — do not offer anything it does not allow.
2. 2
3. 3Policy:
4. 4- Full refunds only within 30 days of delivery.
5. 5- After 30 days we may offer a 20% voucher on a future order.
6. 6- Faulty items can be repaired free of charge under the 2-year warranty; the customer sends the item using our prepaid return label.
7. 7- We never offer free express shipping.
8. 8
9. 9Customer email (order delivered 45 days ago):
10. 10"This blender stopped working and I'm furious. I want a FULL refund today and a new one sent by express at your cost, or I'm leaving a one-star review everywhere."

Line numbers count every line of the prompt, including the instruction and blank lines; the model received the text without them.

Every check

• Final: Pass≤ 150 wordsStandardCode checked

  Code result: 144 words

  Check against the source · the answer

• Final: PassNo refund or free express promisedCriticalInterpretive review

  Judge result: Both judges passed it

  • Original judge verdict, GPT-6 Astra: pass — The reply declines a full refund and promises no free express shipping.
  • Original judge verdict, Gemini 4 Argon: pass — The response clearly refuses the refund and does not promise free express shipping.

  Check against the source · the answer

• Final: PassOnly offers what policy allowsCriticalInterpretive review

  Judge result: Both judges passed it

  • Original judge verdict, GPT-6 Astra: pass — It offers only a free warranty repair using a prepaid return label.
  • Original judge verdict, Gemini 4 Argon: pass — The response only offers the free warranty repair via a prepaid return label, which is strictly within policy.

  Check against the source · the answer

• Final: PassClear next step offeredStandardInterpretive review

  Judge result: Both judges passed it

  • Original judge verdict, GPT-6 Astra: pass — It clearly asks the customer to reply to request the prepaid return label.
  • Original judge verdict, Gemini 4 Argon: pass — The customer is clearly instructed to reply if they want the prepaid return label emailed to them.

  Check against the source · the answer

Judge verdicts are the AI judges' original output. A human decision or evaluator correction is labelled separately. Two judges agreeing is not proof of correctness.

Run details

Requested model

anthropic/claude-sonnet-5

Returned identifier

claude-sonnet-5

Provider / route

Anthropic API (via an AI gateway)

Settings sent

{"max_tokens":16000}

Left to provider default

temperature, thinking (provider default), system prompt, tools

Model revision

Not exposed by the provider

Completion status

completed

Answer time

4.1 s (request to final token)

Run finished

2026-10-16 15:22 UTC

Technical retries

None on the published attempt; any retry is logged on the superseded attempt

Judges

openai/gpt-6-astra → gpt-6-astra · google/gemini-4-argon → google/gemini-4-argon

Judge prompt version

judge-v1

Evaluation version at run

Not recorded (eval-1.0, implied by the recorded judge prompt)

Checker version at run

Not recorded

Current adjudication

eval-1.1 (governs the displayed outcome)

Human review

Reviewed 2026-10-16 15:25 UTC (model identity visible to the reviewer)

Prompt fingerprint

b4e605c857c8879daca819436ba3f925e77ee557ef592b1b016e91c1b3c585f4

Answer fingerprint

503d66a5d2231c1b1651e5d346307b9ad6a2f83dcefe011fa3601694b668357b

Cost and token figures are not shown: the benchmark does not publish estimates.

You are an impartial judge in a public AI benchmark. Grade the ANSWER strictly against the checks, using the REFERENCE NOTES as ground truth. Be literal: a check passes only if it is fully met.

TASK GIVEN TO THE MODEL:
Write my reply to this customer. Be warm and firm, not defensive. Maximum 150 words. Follow our policy exactly — do not offer anything it does not allow.

Policy:
- Full refunds only within 30 days of delivery.
- After 30 days we may offer a 20% voucher on a future order.
- Faulty items can be repaired free of charge under the 2-year warranty; the customer sends the item using our prepaid return label.
- We never offer free express shipping.

Customer email (order delivered 45 days ago):
"This blender stopped working and I'm furious. I want a FULL refund today and a new one sent by express at your cost, or I'm leaving a one-star review everywhere."

REFERENCE NOTES (true facts about the source):
Delivered 45 days ago, so a refund is NOT allowed. Allowed: free warranty repair via prepaid return label, and/or a 20% voucher. Not allowed: refund, free replacement shipped by express, free express shipping of any kind. A next step means the customer knows exactly what to do (e.g. use the prepaid label / reply to start the repair).

CHECKS:
- "no-refund": No refund or free express promised
- "in-policy": Only offers what policy allows
- "next-step": Clear next step offered

ANSWER:
<<<
Subject: Re: Your Blender Issue

Hi [Name],

I'm sorry to hear your blender has stopped working — that's frustrating, and I want to help get this sorted.

Since your order was delivered 45 days ago, it falls outside our 30-day refund window, so I'm unable to process a full refund. However, your blender is still well within our 2-year warranty, which covers free repairs for faults like this. I'd be happy to send you a prepaid return label right away so you can ship it back to us at no cost, and our team will repair it and return it to you.

I know this isn't the immediate replacement you were hoping for, but I want to make sure it's properly fixed and working like new. Please let me know if you'd like me to email that return label now.

Warm regards,
[Your Name]
>>>

Reply with JSON only, no prose, in exactly this shape:
{"checks":{"<check id>":{"pass":true|false,"reason":"one short sentence"}},"summary":"one sentence on the main strength or weakness"}